Thank you for shopping at Rabbit Ear Farms!
We offer refund and/or exchange within the first week (7days) of your purchase, if first week (7days) have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are spoil or damaged. If you need to exchange it for the same item, send us an email at (rabbitearfarms@gmail.com) and send your item (must be Frozen if Frozen item as same as been ship to you) to: (Part 770, kampung Gertak Sanggul
11910 Teluk Kumbar Pulau Pinang Barat Daya Malaysia
No refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Shipping
- Product must be sent to the following Address (Part 770, kampung Gertak Sanggul 11910 Teluk Kumbar Pulau Pinang Barat Daya Malaysia.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
Delivery
Our shipping partner is LineClear.
- Frozen Products, we use premium and Fresh Box service (with Plastic bag, Dry Ice pack, Cooler Bag, Shipping box) in which offers next day delivery. (Next day delivery only count once we have hand-over your ordered products to our shipping partner).
- Non-Frozen Products, we use lineclear express. minimum shipping day will be 3 days arrival to your address.